1. Cooling-off period (ECT Act, section 44)
For online purchases you may cancel your order without reason within 7 days of receiving the goods. Goods must be returned unused, in their original condition and packaging. The only charge you may bear is the direct cost of returning the goods. Refunds are made within 30 days of cancellation.
2. Defective goods (CPA, section 56)
If a product is defective, unsafe or not fit for its purpose, you may return it within 6 months of delivery for a repair, replacement or refund — at your choice, subject to the CPA. We cover the return delivery cost for defective goods.
3. Wrong or damaged items
If you received the wrong item or it arrived damaged, contact us within 48 hours of delivery with your order number and photos so we can arrange a collection or replacement.
4. Exclusions
- For hygiene reasons, opened perfumes, cosmetics, skincare and underwear cannot be returned unless defective.
- Items damaged through misuse or normal wear and tear.
5. How to return an item
- Contact us on WhatsApp (079 307 8528) or through our contact form with your order number.
- We will confirm the return and how to send the item back.
- Once we receive and inspect the item, we process your refund, exchange or repair.
6. Refunds
Refunds are paid to the original payment method (or by EFT to your bank account) within 7–10 working days of approval and no later than 30 days. Buy-now-pay-later refunds are processed through the instalment provider.
7. Wholesale orders
Wholesale orders by approved resellers are business purchases. Defective items are replaced or refunded; change-of-mind returns on wholesale orders are by agreement.
Last updated: 2 November 2026